Policies

Think Tank's Tuition Refund policy follows the mandated policy of the Private Training Institutions Regulatory Unit (PTIRU). This policy is included as a mandatory requirement and found this Enrolment Form and Contract of Tuition.

Institutions may not accept any tuition or related fees until they have provided a copy of the institution's Tuition Refund Policy to the student. When a refund is due, an institution must provide it to the student 
within 30 days of:

• Receiving a notice of withdrawal from a student
• Receiving a copy of refusal of a study permit
• Providing a student with a notice of dismissal
• Receiving an order from the registrar to issue a refund because a student was admitted in an approved program without meeting the admission requirements.

An institution must refund fees charged for textbooks or other course materials, including equipment and uniforms, if the student does not receive these course materials and the following applies:

• The student provides a notice of withdrawal to the institution
• The institution provides a notice of dismissal to the student
•  The student does not attend any of the first 30% of the hours of instruction of the program.

Approved Programs - In-class, Combined Delivery, or Synchronous Distance Delivery	Refund Due
Before program start date, the institution receives a notice of withdrawal or provides a notice of dismissal:
No later than seven days after student signed the enrolment contract, and Before the program start date.	100% of tuition and all related fees, other  than application fee. Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.
More than seven days after student signed the enrolment contract, and Before the program start date.	Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After the program start date, the institution receives a notice of withdrawal or provides a notice of dismissal:
No later than seven days after the program start date, the institution provides a notice of dismissal or receives a notice of withdrawal	Institution may retain up to 10% of tuition, to a maximum of $1,000 paid or payable under a contract.
After the program start date, and up to and including 10% of instruction hours have been provided.	Institution may retain up to 10% of tuition paid or payable under a contract.
After the program start date, and after more than 10% but before 30% of instruction hours have been provided.	Institution may retain up to 30% of tuition paid or payable under a contract.
After the program start date, and after more than 30% but before 50% of instruction hours have been provided.	Institution may retain up to 50% of tuition paid or payable under a contract.
After the program start date, and after more than 50% of instruction hours have been provided.	No refund due.
Student does not attend – “no-show” (All Programs)
A student does not attend the first 30% of the program.	Institution may retain up to 50% of the tuition paid under a contract.

Approved Programs - In-class, Combined Delivery, or Synchronous Distance Delivery	Refund Due
Institution receives a refusal of study permit (applies to international students requiring a study permit):
Before 30% of instruction hours would have been provided, had the student started the program on the later of the following: The program start date in the most recent Letter of Acceptance The program start date in the enrolment contract Student has not requested additional Letter(s) of Acceptance.	100% tuition and all related fees, other than application fee.

All Programs – All Delivery Methods	Refund Due
Student enrolled in a program without having met the admission requirements for the program
If the student did not misrepresent the student’s knowledge or skills when applying for admission and the registrar orders the institution to refund tuition and fees.	100% tuition and all related fees, including application fees.

 

No student or employee shall engage in sexual misconduct. We take allegations of sexual misconduct seriously. Please review our Sexual Misconduct Policy below:

1. Think Tank Training Centre (“Think Tank”) is committed to the prevention of and appropriate response to sexual misconduct.

2. Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:

   • sexual assault;

   • sexual exploitation;

   • sexual harassment;

   • stalking;

   • indecent exposure;

   • voyeurism;

   • the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;

   • the attempt to commit an act of sexual misconduct; and

   • the threat to commit an act of sexual misconduct.

3. A Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report. A Report is a formal notification of an incident of sexual misconduct to someone at Think Tank, accompanied by a request for action.

4. A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report.

5. The process for making a Complaint about sexual misconduct involving a student is as follows:

   1. A complainant (“Complainant”) who has experienced an incident of sexual misconduct can make a Complaint to a Senior Academic Advisor, (“SAA”) - Marty Hasselbach - marty@tttc.ca 604-990- 8265, with information explaining the concern. There is no prescribed form for the Complaint.

   2. The Complainant decides how much or how little they wish to disclose about their experience. Proof is not required. The Complainant only needs to disclose their experience to the SAA to access support and resources.

   3. The Complainant is not required to make a formal Report. They may choose to initially make a Complaint and later make a formal Report.

   4. There is no time limit to make a Report.

6. The process for responding to a Complaint of sexual misconduct involving a student is as follows:

   1. If a Complaint is made, the SAA will acknowledge receipt of the Complaint within five business days.

   2. The SAA may refer the Complainant to community resources and support. The Complainant may also access academic accommodations as needed. Such accommodations will be determined by the SAA on a case-by-case basis.

   3. If the SAA receives a Complaint and determines Think Tank has a legal obligation to take action (for example, if the safety of a student is at risk), Think Tank will take whatever steps are necessary. The Complainant is not required to participate in the process but will be promptly advised of the determination in writing.

   4. If the SAA determines Think Tank has no legal obligation to take action, no further action will be taken unless requested by the Complainant.

7. The process for making a Report of sexual misconduct involving a student is as follows:

   1. A Student has the right to make a Complaint about an incident of sexual misconduct and at any time after making the Complaint choose to make a formal Report.

   2. The Report must be submitted to the SAA in writing and must include:

      • Details of the incident of sexual misconduct, including dates, times, and locations;

      • The names of all parties involved; and

      • The names and contact information of any witness(es) to the incident of sexual misconduct.

   3. The Complainant may choose to make a report to the police if they wish to have the incident criminally investigated.

8. The process for responding to a Report of sexual misconduct involving a student is as follows:

   1. If a Report is made, the SAA will acknowledge receipt of the Report within five business days. The person against whom the Report is made (the “Respondent”) will be notified of the Report.

   2. Upon receipt of the Report, the SAA will determine if Think Tank has the jurisdiction to investigate the incident of sexual misconduct. Think Tank does not have the jurisdiction to investigate a Report if the Respondent is not a student, employee, or otherwise a member of Think Tank.

   3. The Complainant will be notified in writing, within seven business days of the SAA’s acknowledgement of receipt of the Report, of whether the SAA has jurisdiction to conduct an investigation.

   4. If it is determined that an investigation is not within Think Tank’s jurisdiction, Think Tank will provide the Complainant access to support and resources and suggest alternatives, such as dispute resolution in accordance with Think Tank’s Dispute Resolution Policy.

   5. If it is determined that an investigation will be conducted, the SAA may conduct the investigation or assign responsibility of the investigation to an external investigator (each, an “Investigator”).

   6. The Investigator will take all necessary steps to conduct a thorough and complete investigation, including contacting the Complainant, the Respondent, and any witnesses. The Investigator will attempt to conduct and conclude the investigation in a timely manner.

   7. Upon completion of the investigation process, the Complainant and the Respondent will be promptly notified of the outcome in writing:

      • If the Investigator determines that an incident of sexual misconduct took place, Think Tank will take prompt and appropriate action. This may include the termination or expulsion of the Respondent from Think Tank.

      • If the Investigator is unable to determine that an incident of sexual misconduct took place, the SAA will make support available to all parties involved. Think Tank will take all reasonable steps to minimize adverse effects to the Complainant and the Respondent.

      • The Complainant and the Respondent have the right to appeal the outcome of the investigation. An appeal must be submitted in writing within thirty business days of receipt of the outcome of the investigation.

   8. Regardless of outcome, the SAA will prepare a written determination, with reasons. Report and the results of the investigation will be documented in the file of both the Complainant and the Respondent.

   9. The Complainant has the right to discontinue their participation at any stage of the investigation process.

   10. All files will be maintained at Think Tank.

9. It is contrary to this policy for Think Tank to retaliate, engage in reprisals or threaten to retaliate in relation to a Complaint or a Report.

10. Any processes undertaken pursuant to this policy will be based on the principles of administrative fairness. All parties involved will be treated with dignity and respect.

11. All information related to a Complaint or Report is confidential and will not be shared without the written consent of the parties, subject to the following exceptions:

    • If an individual is at imminent risk of severe or life-threatening self-harm.

    • If an individual is at imminent risk of harming another.

    • There are reasonable grounds to believe that others in the institutional community may be at significant risk of harm based on the information provided.

    • Where reporting is required by law.

    • Where it is necessary to ensure procedural fairness in an investigation or other response to a Complaint or Report.

Think Tank Privacy Policy

Welcome Think Tank friends! This privacy policy (the “Privacy Policy”) describes the types of information Think Tank Training Centre Ltd. (“Think Tank” or “we”) collects from you, whether you are an employee, student, instructor, supervisor, director, job applicant, student applicant, or visitor to our school and / or  website(s), whether it be online or on our campus premises (“visitors” or “you”).  This Privacy Policy also sets out how we use, process, and disclose your Personal Information, as well as your rights with respect to our collection, use, and disclosure of such information. We may collect personal information when we provide services, such as our training programs and when we make available contents, such as through our websites and online applications (collectively, our “Services”).

We understand the importance of your privacy and we treat all information we receive in a responsible manner. By accessing the Services, you agree that we may collect, use, and disclose Personal Data, Aggregate Information, and Cookies pursuant to this Privacy Policy.

We may change or update this Privacy Policy from time to time by posting the revised version on our website. Therefore, you should periodically verify the date of this Privacy Policy to ensure that you are familiar with the most up-to-date version, as the most up-to-date version will govern with respect to your use of our Services.

 Type of Personal Information we Collect

(1) Personal Information

Personal Information is any information directly or indirectly relating to an identified or identifiable individual, such as a name, contact information, an identification number, location data, an online identifier, billing and payment information, account plan information, educational history, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual (“Personal Information”).

We also collect information about and from demo reels and artistic projects completed while using our Services, support queries, forum comments, and communication history.

(2) Aggregate Information

Aggregate Information is information about your activities on or in connection with the Services that typically cannot be used to identify, locate, or contact you (“Aggregate Information”). For example, Aggregate Information includes information regarding the frequency of use of our website and online Services, browser types used to access the online portions of our Services, and other web analytics.

(3) Cookies, etc.

Cookies, beacons, device identifiers, or similar technologies (referred to for convenience as “Cookies”) are small pieces of data placed on your device that your web browser or device uses to access certain Services, such as our website(s) and that permit Think Tank to track your activity on those Services. We obtain information from Cookies when you visit our websites. You may turn off cookies in your browser or device settings, but this may limit functionality of our websites. Cookies help analyze usage and provide certain functionality. Cookies don’t contain Personal Information and for that reason, we treat Cookies in the same manner as we treat Aggregate Information. If Cookies do contain Personal Information, such Personal Information will only be used or disclosed in the same manner as other Personal Information pursuant to this Privacy Policy. Cookies cannot be used as a malicious tool.

Cookies, beacons, device identifiers, or similar technologies (referred to for convenience as “Cookies”) are small pieces of data placed on your device that your web browser or device uses to access certain Services, such as our website(s) and that permit Think Tank to track your activity on those Services. We obtain information from Cookies when you visit our websites. You may turn off cookies in your browser or device settings, but this may limit functionality of our websites.  You can find up-to-date information clearly explaining how to control or delete cookies on your Windows PC or Apple Mac at www.aboutcookies.org. Cookies help analyze usage and provide certain functionality. Cookies don’t contain Personal Information and for that reason, we treat Cookies in the same manner as we treat Aggregate Information. If Cookies do contain Personal Information, such Personal Information will only be used or disclosed in the same manner as other Personal Information pursuant to this Privacy Policy. Cookies cannot be used as a malicious tool.

About cookies

Cookies, beacons, device identifiers, or similar technologies (referred to holistically as “cookies”) are small pieces of data placed on your device that your web browser or device uses to access certain Services, including Think Tank’s website. Therefore, when using our website, Think Tank tracks your activity, and obtains information through the use of cookies.

Cookies help analyze usage and provide certain functionality. Cookies don’t contain Personal Information and for that reason, we treat cookies in the same manner as we treat Aggregate Information. If cookies do contain Personal Information, such Personal Information will only be used or disclosed in the same manner as other Personal Information pursuant to this Privacy Policy. Cookies cannot be used as a malicious tool.

You may turn off cookies in your browser or device settings, but this may limit the functionality of our website. 

Customize Cookies

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

How we collect Personal Information

We collect Personal Information:

(1) directly when you voluntarily provide it to us.

(2) when you use certain features of our Services that requires the collection of such Personal information in order for those features to function.

(3) when you communicate with us, whether through our website, through our social media accounts, or through another form of communication, such as e-mail, telephone, or in person.

For example, we collect Personal Information when you apply to our school and during your educational experience with us. For contractors and employees, we collect the Personal Information required for employment purposes. If you fill out a survey, subscribe to a newsletter, email list, enter a contest or send us a communication, we may also collect Personal Information.

We may also receive Personal Information from third parties. To the extent that a third party has collected your Personal Information, their privacy policy will govern their collection, use, and disclosure of your Personal Information.

How we use and share your Personal Information

We may use your Personal Information to:

• provide Services to you, including, as applicable, through our website(s), our online portal, and on our campus. For example, we may send relevant communications about our programs or updates, or issue certificates for graduation
• improve the features and functionality of our Services
• communicate with you in response to any of your questions and requests, or facilitate communication amongst students, alumni, employees, and contractors
• authenticate accounts and activity, detect, investigate, and prevent malicious conduct, address security threats, and keep the Services secure
• submit to governing bodies to ensure we are keeping up with regulations and aid students with government processes (such as PTIB, Student Loans, Immigration Services etc.)
• provide relevant marketing and other information to you, but only if, and to the extent that, you have consented to us providing such marketing and other information to you in accordance with applicable laws. In such a case, we will provide an easy link to permit you to “opt-out” of receiving future marketing communications.

In rare cases, Think Tank may be required, or may, acting in good faith, believe it is required, to share certain information with legal authorities. In such a case, we will provide only the minimum amount of Personal Information required and, unless prohibited by law, we will notify you of the Personal Information we have provided. Such cases include:

• if required by law;
• to protect or defend ourselves, you, or others against legal liability or immediate danger; and
• to investigate a possible crime, such as fraud or identity theft.

We may share Personal Information with third party service providers as we deem necessary for such third party service providers to perform their duties required for our provision of the Services. For example:

• our website and online platform may utilize hosting providers. Such third party service providers are not authorized to retain, share, store or use Personal Information for any purposes other than to provide the services for which they have been retained to provide.
• our advisors, contractors, and employed instructors, staff, fellow students and alumni.

We do not sell or otherwise share Personal Information with unrelated third parties.

Personal Information may be transferred to an affiliate of ours, or as part of a sale of substantially all of the assets of Think Tank. In such a case, each such party will be required to hold Personal Information and not disclose Personal Information except in accordance with terms at least as restrictive as those contained in this Privacy Policy.

Your access to your Personal Information

You may have the right to access your Personal Information and require us to update, delete, or correct this information. If any part of your Personal Information, such as your name, e-mail address, mailing address, telephone number or other Personal Information is incorrect or has changed, you may update, correct or remove the relevant information by contacting Think Tank. We will take reasonable steps to update or correct Personal Information in our possession or control.

You may close your account with us at any time upon request.

How long we keep your Personal Information

We retain your Personal Information as long as necessary to provide our Services to you and others, to keep educational records, and to comply with our legal obligations. Please note that if you request the erasure of your Personal Information, we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with applicable law, to prevent fraud, to collect fees, to resolve disputes, to troubleshoot problems, to assist with any investigations, to enforce our terms of service and to take other actions permitted by applicable law. The Personal Information we retain will be handled in accordance with this Privacy Policy.

Financial Information

In the event that Think Tank may require certain financial information, such as credit card information to perform the Services, we will not share this financial information, other than the financial institutions involved in processing your payment. At all times, Think Tank will comply in all respects with applicable consumer protection laws.

Collecting Aggregate Information

Think Tank collects Aggregate information resulting from your use of the Services.

How we use and share Aggregate Information

Think Tank uses Aggregate Information:

(1) to provide the Services and other offerings through our websites

(2) to improve the features and functionality of the Services

(3) to monitor and analyze usage of the Services

(4) to research, compile, and report on usage trends, user demographics, and user behaviors; and

(5) for other legitimate business purposes.

Think Tank may share Aggregate Information with its affiliates and certain third parties, such as investors, potential investors, and third party service providers we use to provide and facilitate the Services.

Aggregate Information is anonymized and does not have the capacity to be used to identify an individual. In other words, we may share this information but no Personal Information will be disclosed to third parties.

External Links

Our Services (such as our website) may contain links to third party websites operated by other people or companies. We are not responsible for those websites, and links to such websites are included solely for your convenience. Please review the privacy policies of such third party websites.

Information and Children

Our Services (including our websites) are not suitable for children under the age of 18. If you are under the age of 18, we ask that you do not use our Services (including our website) or give us any Personal Information.

Security and Data Protection

Think Tank takes appropriate security measures to protect Personal Information against unauthorized access, alteration, disclosure or destruction.

Such measures include internal reviews of Think Tank’ data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where Personal Information is stored.

Think Tank restricts access to Personal Information to its employees, service providers, and agents who need to know such information in order to operate, develop or improve the Services. These individuals are bound by confidentiality obligations and are required to treat such Personal Information confidentially and in accordance with this Privacy Policy.

Information you make public or give to others

If you make your Personal Information available publicly through our Services, such as when you post a public message on a forum thread, share information via social media, or make contact with another user, whether through our Services or otherwise, we may not be able to control such Personal Information. In such a case, we cannot accept responsibility for the way others may use or disclose your Personal Information.

Before making your Personal Information publicly available or giving your Personal Information to anyone else, we ask that you carefully consider how such Personal Information may be used or disclosed.

Data Processing and GDPR

Think Tank is, or may be, both the data processor and the data controller for your Personal Information. This means that Think Tank performs operations on Personal Information and controls your Personal Information. In the case where Think Tank uses third party service providers with respect to your Personal Information, Think Tank is the data controller and such third party is the data processor.

Think Tank controls and processes Personal Information only for the purposes for which it was collected and in accordance with this Privacy Policy. Think Tank takes reasonable steps to ensure that Personal Information we control or process is accurate, complete, and current.

To the extent applicable, Think Tank will adhere to the requirements as outlined in Regulation (EU) 2016/679 (General Data Protection Regulation, commonly referred to as GDPR).

Think Tank may transfer your Personal Information to countries other than the one in which you live.

Contacting Think Tank

We have a designated privacy officer available to you if you have any questions or concerns about this Privacy Policy. If you would like to contact us about this Privacy Policy, please do so as follows:

Think Tank Training Centre Ltd.

Attention:  Privacy Officer

E-mail:  info@tttc.ca

Last updated September 30, 2022

Consultation: A person who believes he/she has a complaint of discrimination is encouraged to seek the confidential advice of a Senior Academic Advisor (SAA) Senior Academic Advisor, (“SAA”) - Marty Hasselbach - marty@tttc.ca 604-990-8265. The SAA will:

1. assist in determining the basis of an allegation under this policy

2. assist in formulating the complaint

3. explain the options available to the complainant.

   In general, a complaint must be initiated no later than six months from the date of the incident.

Health and Safety Policy

We’re committed to the promotion of the health, safety and well-being of all attendees to the provision of a safe and healthy work and study environment, and to the prevention of occupational injuries and illnesses.

TTTC will work collectively with students, and visitors to ensure that all procedures and regulations of the Occupational Health and Safety Act are fully implemented and integrated into all of the school’s work and study activities. The Campus Director and Administration will take responsibility and accountability for the health and safety of those individuals under their direction. They will advise their employees of the potential or actual workplace hazards, and they will ensure that they will work safely and in accordance with all policies and procedures.

While students are not covered by the Occupational Health and Safety Act, TTTC is also committed to ensuring that the health and safety is considered in all aspects of student life. Students are responsible for conducting themselves in a safe manner and are required to comply with all relevant legislation.

Individuals who fail to meet their obligations concerning health and safety may, depending on the circumstances, face appropriate disciplinary action up to and including discharge.

General Health and Safety Rules & Regulations

General Health and Safety rules and regulations apply to all students, and visitors to the TTTC Campus. These rules and regulations are intended to ensure the premises of the school are maintained in a safe and healthy manner and must be abided by without exception. All students are required to advise the Campus Director should anyone disregard or counteract the following rules and regulations.

Reporting of Injuries

All students are required to immediately report any injury sustained on the premises, or contagious illness to the Campus Director.

Alcohol and Drugs

No student of Think Tank Training Centre (TTTC) will be permitted to enter or remain on the premises while under the influence of alcohol, illicit drugs, or any other substances that may impair their ability to participate safely in academic activities or that may endanger their own health and safety or that of any other person.

TTTC is committed to maintaining a safe learning environment. While the use of alcohol or illicit substances on campus is strictly prohibited, the institution recognizes the importance of harm-reduction and emergency preparedness. Free Naloxone kits are available on site, and trained staff members are present to respond in the event of a suspected opioid overdose.

Smoking

TTTC is committed to maintaining a smoke-free environment on campus. Smoking is strictly prohibited inside the building. A designated smoking area is available outside the south-facing entrance. Please use the provided ashtrays around campus and be respectful of our neighbours and the community in which we work and study.

Improper Activity or Behavior

No student shall engage in any improper behavior or activity, such as horseplay that might create a hazard to the self or any other person. Excessive noise, swearing, creation of vulgar or expletive art, and overt public displays of affection will not be tolerated. Student relationships, romantic or non-romantic, will only be tolerated so long as they are not affecting the work, focus and/or professional demeanor of the student(s) while attending school.

Mental Health and Wellness

Creating an environment that prioritizes the mental health, and well-being is paramount for the success of all students. Whether you are an international student adapting to life in Canada or a domestic student balancing career aspirations with work and family responsibilities, your well-being is our top priority. The code of conduct outlined below establishes clear expectations for fostering a respectful, supportive, and inclusive community focused on mental wellness. We encourage all students and our staff to embrace and uphold these eight tenets of well-being:

1. Respect for Self and Others
   1. Treat yourself and others with kindness, empathy, and understanding.
   2. Refrain from behaviors that harm your own mental well-being or that of others, including bullying, harassment, and discrimination.
   3. Recognize the diversity of experiences and perspectives within the student body and respect individual differences.
2. Seeking Support
   1. Prioritize your mental health by accessing support services when needed, including counseling, peer support programs, or wellness workshops offered by the school.
   2. Encourage peers to seek help if you observe signs of distress and know how to refer them to appropriate resources.
3. Maintaining a Safe Learning Environment
   1. Contribute to a safe and inclusive space where all students feel comfortable expressing themselves and their needs.
   2. Refrain from disruptive behavior that may negatively impact the mental well-being of others, including harmful language or actions.
4. Confidentiality and Privacy
   1. Respect the confidentiality of conversations, faculty/student one-to-one sessions, and shared experiences related to mental health.
   2. Avoid spreading rumors or sharing sensitive information about others without their explicit consent.
5. Promoting Healthy Habits
   1. Balance academic responsibilities with self-care practices such as regular sleep, exercise, and healthy eating.
   2. Manage stress by utilizing available time management tools and wellness resources provided by the school.
6. Advocating for Wellness
   1. Participate in mental health awareness initiatives and activities hosted by the school.
   2. Provide constructive feedback on how the school can improve its mental health and wellness offerings.
7. Substance Use
   1. Use substances responsibly and in alignment with the school’s Health and Safety policy.
   2. Seek support for substance-related issues through school resources or external programs.
8. Accountability
   1. Acknowledge that everyone plays a role in promoting a mentally healthy campus.
   2. Hold yourself and peers accountable for upholding this code of conduct and report concerns to the appropriate campus authorities.

Mental Health Resources

1. The GuardMe Student Support Program (GMSSP) connects students with free, confidential emotional health and wellbeing support conveniently available 24/7 via the app, telephone and web.This is the first support program to use linguistically and culturally matched licensed clinicians, providing students a welcoming place where they are comfortable to seek help. GuardMe is available in both internationally and in multiple languages. Learn more about this program on their website here.  All TTTC students are subscribe to the GMSSP.
2. 100HealthLink BC: Provides information on mental health, including various mental illnesses and guidance on accessing support.
   https://www.healthlinkbc.ca/mental-health-substance-use/mental-health

3. Here to Help: Offers trustworthy information on mental health and substance use, including self-help resources and personal stories.
   https://www.heretohelp.bc.ca/

4. Virtual Mental Health Supports: Provides virtual services for British Columbians experiencing anxiety, depression, or other mental health challenges.
   https://www2.gov.bc.ca/gov/content/health/managing-your-health/mental-health-substance-use/virtual-mental-health-supports
5. BC Overdose Awareness: Province of British Columbia website providing information and services to residents of BC in support of overdose prevention and response. Includes information on reducing the stigma to addiction, BC Mobile response team and how to get access to a naloxone kit.
   https://www2.gov.bc.ca/gov/content/overdose

7. Canadian Mental Health Association (CMHA) - BC Division: Offers a range of mental health programs and services, including support groups and educational resources.
   https://bc.cmha.ca/mental-health/find-help/

8. Kelty Mental Health Resource Centre: Assists families across the province in navigating the mental health system, connecting with peer support, and accessing resources and tools to support well-being.
   https://keltymentalhealth.ca/ 

9. Crisis Support Lines
   1. Mental Health Support Line: For immediate mental health support or referral, call 310- 6789 (no area code) 24 hours a day.
   2. BC Suicide Crisis Line: For individuals in crisis, call 1-800-SUICIDE (1-800-784-2433).
   3. Kids Help Phone: For youth seeking support, call or text 1-800-668-6868.
   4. Alcohol & Drug Information & Referral Service: Call 1 800 663-1441 Lower Mainland: 604 660-9382

Discrimination Policy

No student or employee shall engage in conduct that amounts to discrimination against any student, employee, or guest on our premises. This includes discrimination in grading, evaluation, participation, and behaviour, on the basis of reason of race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age (subject to our admission requirement that students be over the age of 19).

We will not take, and we will not permit others to take any actions that amount to reprisal or retaliation nor any threat of reprisal or retaliation against anyone for pursuing their rights under this Policy or for participating in proceedings under this Policy.

Informal Process

1. A complainant must submit a complaint to the SAA in written or oral The complaint must outline the nature of the allegation. Where the complaint is submitted in oral form, the SAA may require the complainant to submit such complaint in writing. In such a case, the SAA will assist the complainant in formulating the complaint in writing.
2. Upon receipt of the complaint, the SAA will attempt to resolve the complaint through any means (s)he reasonably deems This may include fact finding, counseling, coaching, facilitation, and mediation.
3. The SAA will act promptly upon receiving a The SAA will use best efforts to resolve a complaint within 7 calendar days of their receipt of a complaint.
4. If the SAA can resolve the complaint to the satisfaction of the complainant and the respondent, the resolution will be documented, and the parties will carry out any agreed upon actions. In such a case, no formal disciplinary action will take place.
5. If the complainant or the respondent does not wish to proceed through this informal process, or if the SAA fails to satisfactorily resolve the complaint through this informal process, the SAA will direct the parties to the formal process.

Formal Process

1. A complainant must submit a written statement to the Such written statement must include:
   1. the name of the person responsible for the conduct that is subject of such complaint (if known)
   2. a detailed account of the allegation of discrimination. Such account must include relevant dates, times and places, and sufficient details to permit the SAA to initiate an investigation.
2. Upon receipt of the complaint, the SAA will have 7 calendar days to commence an independent investigation. Depending on the nature and severity of the complaint, the SAA may contact the complainant, the respondent, or others as part of the SAA’s
3. The SAA will complete the investigation and resolve the complaint within 30 days after the complaint is made.
4. If the investigation reveals evidence sufficient to support the complaint, as determined by the SAA, acting reasonably, and based on the results of the investigation, the respondent will be disciplined commensurate with the nature and severity of the Such discipline may include:
   1. a written
   2. a temporary suspension; and / or
   3. dismissal or
5. Regardless of the outcome, the incident will be documented in writing and made available to the student within 30 days of making the complaint.
6. Regardless of the outcome, TTTC will ensure that a student who makes or is otherwise involved in the complaint is protected from retaliation by the institution.
7. If the investigation does not reveal evidence sufficient to support the complaint, as determined by the SAA, acting reasonably, and the complaint remains unresolved, then, at the request of the complainant or the respondent, the parties will move such complaint to mediation in accordance with our Dispute Resolution
8. All written and recorded information regarding a complaint shall be kept in strict confidence (except to the minimum extent required by law to facilitate the complaint process). All files will be maintained at

Harassment Policy

Students have the right to study — and employees have the right to work — in an environment that is free from physical and verbal harassment and/or assault. Prohibited conduct includes, but is not limited to:

• Injuring another person physically
• Engaging in verbal or physical behaviour that creates a reasonable fear of injury to an identifiable person (This includes the use of any method of communication such as e-mail, comments posted on websites, social media, or other electronic media
• Engaging in threatening or violent bahaviour based on race, ethnicity, gender, sexuality, sexual orientation or other protected status

Harassment is against the law and TTTC does not tolerate it. TTTC strives to maintain a harassment-free workplace and study environment and forbids its employees and students from engaging in activities which may be regarded as harassment, sexual or otherwise. This policy extends to all students, management, staff and contractors, clients, visitors, or others who conduct business on the premises of TTTC.

This policy is not confined to the school/workplace but extends to all work or study related settings such as conventions, shows, festivals, or school social events that take place off the premises and outside of normal working hours or class schedules. 

TTTC has a system in place for making and investigating complaints, imposing penalties, and granting remedies. Individuals who are found to be in violation of TTTC’ harassment policy will be investigated and may be subject to penalties including but not limited to suspension and dismissal. Should you have a complaint, please contact beth@TTTC.com.